Reference

Terms and Conditions for your account

3z3 uses these Terms and Conditions to set the rules for access, wallet use, content limits, and account checks.

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3z3 Terms and Conditions for your account
HELP PATHS

Where to send policy questions

If you have a question about these Terms and Conditions, send it through the channel that matches the issue.

In-app chat Use chat when you need a quick read on a term, a login rule, or a wallet action that depends on the policy shown on your screen. We keep the conversation in your account trail for follow-up.
Email Write to us when you want a dated record of a question, a change request, or a disagreement with a rule. Include the account detail, the page section, and what you want us to check.
Help form Send the form if you need a correction, a language check, or help understanding a clause before you continue. We use the form to route requests to the right team and keep the response organised.
DATA CARE

How we handle your account data

We handle the data tied to your account, device, and login history only for the purposes set out in these terms, the privacy text, and fraud checks.

Data use

We use the details you submit to confirm identity, keep the wallet aligned to your account, and answer policy requests. We do not use more data than is needed to run access, support, and recordkeeping.

Cookies

Cookies remember your session, language choice, and page state so you do not have to reset every screen. You can clear them in your browser, but some account features may need them to work properly.

Account security

Keep your password private and update it if a device is lost or shared. We may pause access after unusual login patterns, then ask for checks that confirm you still control the account.

Retention

We keep transaction and support records for as long as required for disputes, tax, fraud, or legal duties. When those duties end, we review the records and remove or mask what no longer needs to stay.

Change requests

If you need a correction to a profile field or want us to explain a term in plain words, send a request from the account area. We will tell you what we can change and what must stay.

Contact trail

For sensitive matters, we keep the message trail so you have a clear record of what was asked and what was answered. That helps when a term, date, or decision needs later reference.

Common questions on these terms

These questions cover who these Terms and Conditions apply to, what data we keep, how access works, and where you can send a request. If your situation depends on local law, the answer always follows that rule before anything else. Read each reply before you open your account so you know what we can do and what you may ask us to change.

They apply to you once you create an account, use the site, or continue after the page changes. If local law does not permit access from your location, you should not proceed.

Yes. We may update them for legal, security, or operating reasons. The version shown on the page at the time of use is the one that applies, and continued use means you have read it.

We keep the details you submit, login records, transaction traces, support messages, and device clues only for the purposes written in the policy and the law. We do not keep more than we need.

Use the account area or email support if you need a correction. Tell us which field is wrong, what it should say, and why the change matters, so we can check the record and reply.

Read the page again first, then contact us if a clause still feels unclear. We can point you to the exact section, explain the plain meaning, and tell you whether a request can be accepted.

Access can be paused after unusual login behaviour, a missing check, or a legal request. We restore access when the issue is resolved and the account details match the record we hold.

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